Refund Policy

At 50K Vape, customer satisfaction is our priority.
If you are not satisfied with your purchase or receive a defective product, we are here to help.
Please read the refund & return guidelines below.

✅ Return & Refund Eligibility

We accept returns or refunds under the following conditions:

✔ Defective or damaged items
✔ Incorrect items received
✔ Missing items in your parcel

Requests must be submitted within 7 days of delivery.

❌ Non-Eligible Conditions

We cannot offer returns or refunds in the following cases:

✘ Used products
✘ Non-quality issues
✘ Damage caused by customer misuse
✘ Products returned without contacting us
✘ Clearance / Final sale items

For hygiene & safety reasons, opened or used vape products cannot be returned unless defective.

✅ How to Request a Refund

  1. Contact customer service:
    📩 [email protected]

  2. Provide:
    • Order number
    • Product photos/videos
    • Description of the issue

  3. Our team will review your request within 2–3 business days and guide you through the next steps.

✅ Return Shipping

If the product needs to be returned:

• For defective/incorrect products → We cover return shipping costs
• For non-quality customer requests → Shipping costs are covered by the customer

Please return items in original packaging whenever possible.

✅ Refund Processing

Once your return is received and inspected, your refund will be issued to the original payment method within 5–10 business days.

Depending on the bank/payment channel, processing time may vary.

✅ Order Cancellation

Orders can be canceled before shipment.
If your order has already shipped, cancellation is not available.

Please contact us ASAP if you need to cancel.

✅ Damaged / Missing Items

If your order arrives damaged or missing accessories:
• Contact us within 7 days of delivery
• Provide unboxing photos/videos

We will arrange replacement or refund accordingly.

✅ Package Lost in Transit

If your package is confirmed lost by the carrier, we will:
✔ Re-ship the order
or
✔ Issue a full refund

✅ Warranty

Warranty only covers manufacturer defects.
Damage caused by misuse, wear and tear, or unauthorized modification is not covered.

✅ Contact Us

If you need help with refunds or returns, feel free to reach out.
We will assist you as soon as possible.

📩 Email: [email protected]
Customer Service Team | 50K Vape